Area Manager - Collision Repair - East Bay

Company: Chilton Auto Body
Location: Hayward
Posted on: February 19, 2026

Job Description:

Job Description Job Description Overview The Area Manager is responsible for the multi-site operational leadership, financial performance, customer satisfaction, and team development across a defined geographic area. This leadership role ensures alignment with company standards, operational goals, and growth initiatives while fostering a high-performance culture. Core Responsibilities Operational Oversight Lead and manage daily operations across multiple collision repair centers. Ensure adherence to company policies, safety standards, and repair quality. Conduct regular site visits, audits, and quality control checks. Performance & Financial Management Set and monitor performance goals for centers and teams. Drive revenue growth, control costs, and oversee budgeting and financial reporting. Analyze KPIs and implement corrective actions as needed. Leadership & Tean Development Recruit, train, mentor, and evaluate General Managers and key shop personnel. Foster a culture of accountability, engagement, and professional growth. Partner with HR to develop workforce planning and employee development strategies. Customer Service & Insurance Relations Ensure consistent delivery of excellent customer service across all locations. Handle escalated customer concerns. Build and maintain strong relationships with insurance carriers and partners. Maintain PBA Agreements and achieve better than industry results (score cards). Strategic Initiatives & Process Improvement Drive continuous improvement initiatives using Lean or similar methodologies. Contribute to regional and corporate strategic planning efforts. Safety & Compliance Promote and enforce workplace safety programs. Ensure all facilities meet compliance standards and production readiness. Maintain and monitor shop equipment is compliant with service. Qualifications and Skills Experience 5-10 years in collision repair operations, estimating, or auto body management. Multi-site or regional leadership experience required. Proven track record of driving operational results and team development. Technical & Business Acumen Strong understanding of collision repair processes and procedures. Proficient with CCC One estimating software. Advanced understanding of collision estimatics and insurance workflows. Skilled in budget management, financial reporting, and P&L analysis. Education Bachelor's degree in Business, Operations Management, or related field preferred. Master's degree is a plus (required for some senior-level roles). Soft Skills Strong interpersonal, communication, and leadership skills. Ability to prioritize tasks and adapt to fast-paced environments. Customer-focused with excellent problem-solving abilities. Physical Requirements Capable of performing physical tasks and lifting over 50 lbs if needed. Must have a valid driver's license and meet company insurance eligibility.

Keywords: Chilton Auto Body, Turlock , Area Manager - Collision Repair - East Bay, Engineering , Hayward, California