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General Manager

Location: Turlock
Posted on: February 3, 2020

Job Description:

The General Manager is responsible for the sales, profits, staffing, image, and operation of a new Family Fun Center which includes a restaurant, 3 bars, bowling, arcade and laser tag. Proactively leads the team to ensure achievement of business goals in revenues, expense, profitability, customer satisfaction, inventory shrinkage, and employee morale. The General Manager will provide guests and employees with outstanding service through friendly, quick, efficient, accurate and safe assistance. Oversees and responsible for all operational functions within the center. Reports directly to the board of directors.

  • Responsible for the sales and profit projections, provide operations and personnel budget plan to board for review and approval.
  • Meet or exceed sales goals through the efficient execution of Company policies and procedures.

    • Directly supervise department managers to ensure they are in compliance with established policies and procedures.
    • Provide operational and customer service training for employees at all levels.
    • Investigate employee issues with assistance from Human Resources.
    • High level of confidentiality in all ways, use good judgement to effectively lead the team.
    • Hold weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
    • Ensure the center presents a pleasing image
    • Create, prepare and submit reports to board of directors such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control
    • Create managers' monthly schedule
    • Write operations manual to include day-to-day procedures to be followed by the department.
    • Prepare and present performance evaluations and counseling notices to direct reports.
    • Know and understand all employees' job responsibilities.
    • Proactively support any promotional activity within the center and contribute to apositive and effective working environment.
    • Perform special projects and other miscellaneous duties as assigned by the board.

      Guest Relations

      • Interact with guests in a courteous and professional manner.
      • Provide exceptional service by taking care of guest disputes and be readily accessible to guests.

        Human Resources

        • Work directly with H.R. staff to extend job offers to candidates considered for employment.

          • Develop a diverse, high-performance team by coaching, counseling and mentoring.
          • Review department timesheets for the accuracy of hours and overtime.
          • Provide new hire orientation for employees.
          • Monitor staffing on a daily basis to ensure each department is adequately staffed.


            • Audit refund and/or credits against itemized sales from the previous day.
            • Audit cash drawers and transactions.

              • Audit and track special events.
              • Create Daily Audit Report with sales information and auditing discoveries for board.
              • Research problems discovered during audits.

                Safety, Loss Prevention, and Procedural Compliance

                • Administer and maintain IIPP procedures/records, and Safety Program.
                • Assist with curbing internal and external theft.

                  • Support the achievement of employee safety and loss prevention objectives via all available media, (i.e. monthly meetings, one-on-one counseling).
                  • Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety, and environmental codes and ordinances.
                  • Enforce compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
                  • Comply with all OSHA requirements and maintain OSHA records.


                    • Contribute to improvement or more efficient and less expensive ways and means of processes.
                    • Assist in the research and development of resources that create timely and efficient workflow.

                      • Perform special projects and other miscellaneous duties as assigned by board.
                      • Maintain high ethical standards in the workplace.
                      • Report all irregular issues and problems to board for a solution.
                      • Maintain good communication with all employees and vendors.
                      • Comply and maintain the confidentiality of all company policies and procedures.


                        • Bachelor's degree preferred but not required.
                        • 3+ years of GM management and leadership experience in team building, sales development, and strong operational skills within a fast-paced working environment.

                          • Superior customer service skills.
                          • Strong verbal communication skills supported by a pleasant and positive attitude of "can do" success.
                          • Ability to lead, demonstrate, and coach with operational knowledge.
                          • Ability to plan activities, set goals, effectively manage time and work.
                          • Demonstrate ability to consistently contribute to the overall improvement of the team.

                            Work Environment
                            While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.
                            Physical Demands
                            While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility. The employee is required to stand and walk for extended periods of time. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Keywords: CONFIDENTIEL, Turlock , General Manager, Executive , Turlock, California

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