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Assistant Center Manager (RN)

Company: Satellite Healthcare
Location: Turlock
Posted on: December 26, 2018

Job Description:

Requisition Number 17-1181 Post Date 10/19/2018 Title Assistant Center Manager (RN) Location Turlock Job Status Full Time Work Hours 40 City Turlock State CA Description Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.

Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at .

The Assistant Center Manager (ACM) is responsible for the delivery of safe, quality care of dialysis treatments by assisting the Center Manager (CM) with oversight of the center's operations and by providing direct patient care. The Assistant Center Manager (ACM) is a liaison to physicians in regards to patient information, and company policy & procedures. This position acts as a team leader who educates and mentors center staff as appropriate. In the absence of the Clinical Manager (CM), this position is also responsible for the daily management of the center. Additionally, the Assistant Center Manager (ACM) provides oversight and staff coverage with the Nocturnal Program, special needs program and any other pilot programs, if applicable. Essential Functions:
Patient Management

  • Critical Results/Situations: Uses professional discretion in critical or emergency situations and directs the necessary intervention; provides the appropriate information to the physician
  • Patient Schedule: Provides oversight of the patient schedule and makes staff assignments; consistently reviews and evaluates patient priorities as changes occur in the condition of the patient or center; directs staff in work assignments to address these changes
  • Patient Admissions: implements them and/or delegates to appropriate staff; in the absence of the CM, ensures admission procedures are followed, approves the patient for admission and makes the staff training assignment
  • Access Management: Participate the Vascular Access Lead (VAL) in the center or program; ensures consistent, timely monitoring of accesses and verifies appropriate action of identified problems; collects relevant reports, ensures actions are taken and notifies the physician as appropriate; serves as a resource for access problems
  • Adequacy Management: Actively participates with the Adequacy protocol for new admissions; assist CM to assemble the monthly adequacy team to modify aspects of treatment to correct deficiencies in the dialysis delivery
  • Patient Rounding: Assist CM implement rounding of patients to proactively identify needs and concerns
  • Patient Care Conference: Assists CM with monthly management of interdisciplinary team care conferences Management
    • Quality Assessment Performance Improvement (QAPI): As a member of the QAPI team, monitors clinical data to identify trends, root causes and implement interventions to correct minimize problems in the center; leads projects related to identified problems as directed
    • Infection Control and Vaccinations: Ensures compliance with all infection control policies and procedures; ensures all potential infections are correctly documented and appropriate care is rendered; provides oversight of patient vaccinations and provides data as required
    • Staffing: Promotes a teamwork approach by offering information, advice, and assistance to all center staff members in a positive, courteous, and cooperative manner; participates in staff scheduling and interprets staffing policies; arranges for coverage for scheduled and unscheduled absences
    • Focal Reviews: Participates in employee performance reviews; supervises, and evaluates in conjunction with the CM
    • Policies & Procedures: using knowledge of policies and procedures, acts on non-compliance including notifying the CM; ensures staff documents thoroughly and correctly; effective communicates new policy and procedure updates
    • Supplies: Ensures proper use of supplies to minimize waste; reviews level of supplies with CM to meet established inventory levels; collaborates with CM to review and analyze monthly financial reports
    • Assists CM to maintain center in good repair, equipment is safe, and may communicate requests/needs to Technical Services as requested
    • Adheres to all policies in the Employee Conduct Expectations in the Employee Handbook
    • Responsible for driving the Satellite Healthcare culture through values and customer service standards
    • Accountable for outstanding customer service to all external and internal customers
    • Develops and maintains effective relationships through effective and timely communication
    • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs. Requirements Minimum Education & Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying Education:
      • Two year Associates degree in Business administration, Liberal Arts, Social Sciences, Physical Sciences or related fields; 4 year degree preferred Experience:
        • One (1) year medical field required; 1 year of hemodialysis or home program preferred
        • Supervisor/Management experience preferred Licenses/Certifications:
          • Current CPR/BLS for Healthcare certification (or within 3 months of hire) Minimum Knowledge, Skills & Abilities:
            • Able to maintain confidentiality
            • Understands basic renal function and the consequences of renal failure
            • Able to work flexible hours to meet the needs of the center
            • Effective team building skills
            • Quality management skills
            • Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email

              Keywords: Satellite Healthcare, Turlock , Assistant Center Manager (RN), Healthcare , Turlock, California

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