TurlockRecruiter Since 2001
the smart solution for Turlock jobs

Associate Team Leader

Company: H&R BLOCK
Location: Ceres
Posted on: August 22, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Turlock , Associate Team Leader, Hospitality & Tourism , Ceres, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Retail Key Holder FT - Roseville, CA
Description: SalonCentric Key Holder - PartTime br br Do you have a passion for people and delivering exceptional customer service br br Do you seek out exciting new products and training opportunities to (more...)
Company: L'Oreal USA
Location: Roseville
Posted on: 09/21/2019

Great Customer Service - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. br What you need (more...)
Company: Uber Driver Partners
Location: Lincoln
Posted on: 09/21/2019

Sales and Customer Service
Description: Mommy Jobs Online agents on the Sales Customer Service Program will offer customer service by taking inbound calls and emails from customers with inquiries about issues, new promotions and registration. (more...)
Company: Mommy Jobs Online
Location: North Highlands
Posted on: 09/21/2019


Great Customer Service - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. br What you need (more...)
Company: Uber Driver Partners
Location: Davis
Posted on: 09/21/2019

Macy's Seasonal Retail Merchandising Support
Description: Macy's Seasonal Retail Merchandising Support - Mid Mornings, Flex Time: Sunrise Mall, CA Job Overview: The Seasonal Merchandising Support Associate is responsible for providing a great shopping experience (more...)
Company: Macys.com
Location: Citrus Heights
Posted on: 09/21/2019

Customer Service Focused - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. br What you need (more...)
Company: Uber Driver Partners
Location: Elk Grove
Posted on: 09/21/2019

Postmates Delivery Driver (No Experience Needed)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We
Company: Postmates
Location: Penryn
Posted on: 09/21/2019

Inbound Customer Service
Description: This position is with Mommy Jobs Online, so please visit https://www.mommyjobsonline.com/join-now.html to apply and get registered on our site directly Please reference agent id code MJOLCami on your (more...)
Company: Mommy Jobs Online
Location: Rocklin
Posted on: 09/21/2019

Customer Service Focused - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. br What you need (more...)
Company: Uber Driver Partners
Location: Vacaville
Posted on: 09/21/2019

Customer Service Focused - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. br What you need (more...)
Company: Uber Driver Partners
Location: Sacramento
Posted on: 09/21/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Turlock RSS job feeds