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Technical Support Engineer

Company: Telcion Communications Group
Location: Turlock
Posted on: January 15, 2021

Job Description:

About the Job --- Support EngineerAt Telcion Communications Group, a support engineer is a specialist in the on-going support of two or more of our core solutions.--Telcion is primarily focused on Cisco and Cisco Meraki solutions including collaboration & calling (Call Manager, Unity, Contact Center, Webex), security (ASA, FirePower, AMP, Umbrella), Wireless (Cisco and Meraki), Routing & Switching (Catalyst, ISR, and Meraki), and Data Center (UCS, VMware, Nimble Storage).--You will be part of the Telcion Services Group working directly with our clients to support their existing environments.
About TelcionFounded in 2002, Telcion Communications Group is an IT Services company focused on the design, implementation, and support of Cisco solutions.--We are focused on multi-site businesses headquartered in California and employing 100-1000 people.--Our vision is to embrace the latest technology and inspire our clients so they can reap the benefits.--Learn more @ www.telcion.com.
Is Telcion the right place for you?Telcion is looking for team members who want the only lid on their growth to be their skill and ambition.--Let---s make your choice easy!--This job is the one if you want to:

  • Become critical to your clients and your team
  • Have opportunities to grow your skills and talent
  • Work in different technical environments
  • Have flexibility in your work schedule
  • Have access to and work with the latest technologies
  • Work in an environment that values the results you deliver
    Required SkillsThere are dozens of skills that will help you do this job; here are the major skills we---re looking for:
    • Current Cisco CCNA certification with an interest in progressing further
    • Experience deploying and troubleshooting Cisco routers and L2/L3 switches in multi site environments
    • Experience deploying and troubleshooting Cisco Security solutions: example --- Anyconnect, DMVPN, ASA, Firepower, etc.
    • Have a solid understanding of general IT Infrastructure platforms including networks, servers and storage
    • Exceptional client presence and dedication to client service
    • Excellent problem solving and analytic abilities
    • Excellent written and verbal communication
    • Excellent documentation skills
    • Client facing consulting experience is a plus
      Secondary Skills (i.e. not all are required, but the more you have the better):
      • VMware --- ESXi, vCenter
      • Cisco Unified Communications Manager, Cisco Unity Connection,Cisco Unified Contact Center Express
      • Voice router troubleshooting - PRI/SIP, dial-peers
      • Cisco Wireless --- WLC, Meraki
        Your ResponsibilitiesClients want technical resources they can trust and count on for support.--Telcion is known for providing those resources.--You will be that resource by:
        • Constantly striving to improve your skill and service delivery
        • Focusing on providing quality client service at all times
        • Providing support to existing clients
        • Maintaining a high level of professionalism with clients, vendors and staff
        • Maintaining a professional appearance
        • Keeping accurate, timely and thorough time entries/ticket notes.
        • Being responsive in all communications
        • Being available for on-call and emergency response as needed.
          Telcion---s ResponsibilitiesYour employer has a responsibility to you and it---s not just to sign your paycheck.--We are responsible for:
          • Removing obstacles that prevent you from doing your job
          • Providing a work environment free from politics
          • Providing equipment and tools that gives you the best chance to succeed
          • Providing opportunity and encouraging personal/professional growth
          • Recognizing and rewarding results

Keywords: Telcion Communications Group, Turlock , Technical Support Engineer, IT / Software / Systems , Turlock, California

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