Director, Strategy & Operations - Moveworks

Company: ServiceNow
Location: Mountain View
Posted on: March 21, 2026

Job Description:

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the worlds most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, were transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s standard-setting workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market standard, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Director of Strategy & Operations will play a critical role in shaping the business strategy and operational engine of the Moveworks Business Unit within ServiceNow. This is a high-impact, high-visibility position partnering directly with senior BU principals to define priorities, drive cross-functional initiatives, and build the systems and processes required to scale. You will operate at the intersection of strategy, operations, go-to-market, and data— helping translate vision into execution and measurable business outcomes. This role is ideal for a strategic operator who thrives in ambiguity, brings an acute data-informed mindset, and enjoys building scalable frameworks in fast-moving environments. Responsibilities • Serve as a trusted strategic and operational partner to Moveworks BU principals, supporting priority setting, recommendations, and execution • Own business reviews, planning cycles, and executive-level reporting to ensure alignment across BU principals and senior stakeholders • Build and scale operational frameworks, processes, and performance metrics to support sustainable growth • Guide high-priority, cross-functional initiatives from problem definition through execution, ensuring clear ownership and measurable outcomes • Drive integration initiatives and ensure successful execution of strategic priorities within the broader ServiceNow ecosystem • Structure ambiguous business opportunities into clear problem statements, develop hypotheses, and deliver data-derived recommendations • Develop and execute revenue-driving go-to-market strategies in partnership with Sales, Marketing, Product, and Finance • Identify operational inefficiencies and implement scalable systems that increase execution velocity and organizational effectiveness • Operate as a hands-on principal, building initial versions of new initiatives and setting the foundation for long-term scale Qualifications To be successful in this role you have: • This is a high-visibility role that requires strategic thinking, rigorous analysis, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment • 12 – 15 years of Relevant Experience: Including at least 2 years in management consulting, finance, strategy, and operations in a technology company, or similar fields. Prior experience in AI or enterprise technology preferred • Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving. This may include using AI-powered tools, automating workflows, studying AI-influenced insights, or exploring AI’s potential impact on the function or industry. • Strategic and Analytical Mindset: Ability to establish guiding propositions, dig deep into data, and iterate quickly to deliver results. • Outcome Orientation: Proven track record of being scrappy and resourceful to achieve desired outcomes. • Cross-functional executive management: Ability to build trusting relationships across a wide range of executive stakeholders. • Adaptability and Experimentation: Ability to pivot as necessary, taking an experimental approach to new problems, refining methods, and learning from results. Comfortable operating with ambiguity and driving to clarity without heavy direction • Hands-On Execution: Willingness to roll up your sleeves and guide the charge in building initial versions of new initiatives, setting the stage for scalable growth. • Collaborative team player: Thrives in fast-paced, high-growth environments • Data-Derived Approach: Strong analytical skills and familiarity with data tools and metrics that enable informed recommendations.

Keywords: ServiceNow, Turlock , Director, Strategy & Operations - Moveworks, IT / Software / Systems , Mountain View, California