Service Lead
Company: Bevmo Holdings LLC
Location: Turlock
Posted on: August 7, 2022
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Job Description:
Job Description
General Summary:
The Service Lead assists the Store Manager (SM) and Assistant Store
Manager (ASM) in motivating and inspiring the team to achieve store
productivity goals. The Service Leader acts as a supervisor to
ensure both the staff and customer experience is positive.
Key Roles and Responsibilities:
People/Supervisor
* Provides direction, support, and ongoing feedback to Sales
Associates
* Assists in conducting observation and coaching of Sales
Associates
Customer Service/Sales
* Consistently creates a welcoming environment for the customer by
greeting and assisting; as well as quickly responding to customer
inquiries and needs
* Demonstrates desired behaviors including driving sales, handling
difficult and/or complicated sales, cash management, inventory, and
follow-up with customers
* Identifies opportunities to drive traffic into the store through
community events (weddings, parties, etc.)
* Responsible for assigned Areas of Responsibility (AOR)
* Regularly communicates with Store Manager and Assistant Store
Manager to discuss strengths, opportunities, and trends in
business
* Assists Store Manager and Assistant Store Manager to increase
sales, drive/promote merchandise categories, and expand markets
* Assists Store Manager and Assistant Store Manager in planning and
execution of all Merchandise Calendar direction, campaigns, and
sales promotions
Operations
* Assists SM and ASM in all store operations
* Ensures departmental responsibilities are prioritized and
executed as outlined in the Area of Responsibility (AOR)
guidelines
* Support the Leader on Duty (LOD) Program to ensure that Sales
Associates are providing exceptional customer service
* Enforce all company policies and procedures, including health,
safety, and security are being followed; ensures compliance to all
wage and hour rules.
* Performs all duties as directed by supervisor
Requirements
Skills Required
* Excellent communication skills - both verbal and written
* Ability to operate in a rapidly changing environment
* Exceptional collaboration skills, proven ability to work
effectively cross-functionally
* Strong organization and priority setting skills
Qualifications
* 1-2 years of experience in retail store management
* Strong verbal and written communications skills
* Must be an excellent organizer and problem solver with strong
project management skills
* Possess strong interpersonal skills to communicate with
confidence to both internal and external customers
Keywords: Bevmo Holdings LLC, Turlock , Service Lead, Other , Turlock, California
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