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Guest Appointment Coordinator Part Time

Location: San Rafael
Posted on: September 20, 2017

Job Description:

Overview




The Part Time Guest Appointment Coordinator is the perfect job for today's busy college student or active volunteer. The Guest Appointment Coordinator is responsible for receiving inbound calls and making outbound calls in an effort to create service appointments, advise guests of vehicle service status, and handle cashiering & general requests/inquiries. INITIAL INTERVIEW PROCESSWe are excited to introduce a convenient initial VIDEO interview process. Selected candidates will receive an invitation to participate via Spark Hire where you'll have the opportunity to present your best self; for more information and tips visit https://www.sparkhire.com/video-interviews/ace-one-way-video-interview








Responsibilities




Call Center Duties:

  • Use provided software to set appointments based on availability and management direction
  • Handle service appointment and vehicle status requests as well as complete outbound calls
  • Influence each caller to visit the Service Department by exhibiting excellent communication skills and a genuine desire to help
  • Capture or update customer data on every call (name, address, phone, email) and enter it accurately
  • Use provided scripts to efficiently handle appointment making and phone calls in order to meet Service Department objectives Cashiering & Boutique:
    • Cashier service guests on an as needed basis
    • Log all service cashiering
    • Assist guests with purchase of boutique items per Parts Department guidelines
    • Maintain cash drawer and credit card terminal per Business Office guidelines Training:
      • Participate constructively and utilize training provided by Mercedes-Benz and dealership
      • Maintain Mercedes-Benz product knowledge sufficient to address guest needs
      • Provide assistance and coaching to those with lesser capability within reasonable limits Housekeeping:
        • Answer each and every call, promptly and professionally
        • Work in close proximity with others in a team-based atmosphere
        • Maintain a friendly and efficient manner while answering customer needs for service
        • Maintain professional personal appearance
        • Keep work station clean and organized according
        • Help keep guest lounge tidy and coffee service station clean and supplied








          Qualifications




          The successful candidate must encompass the following:
          • Strong written & verbal communication skills including customer telephone skills
          • General understanding of Microsoft Windows and computer program functionality and usage
          • Ability to read and comprehend instructions and information in the English language
          • Must be detail oriented
          • Must have the commitment to be successful








            Why Penske Motor Group




            Because we are awesome! Mercedes-Benz of Marin, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day; and we are proud to be one of the few luxury auto dealers in the San Francisco Bay Area that remains family-owned and operated to this day. Over the years, we've been happy to employ, serve, and be a part of the communities like San Francisco, Oakland, San Jose, Walnut Creek, Fairfield, and many more. Adapting and providing superior guest service has made Mercedes-Benz of Marin the winner of the Mercedes-Benz best of the best award since 2012. We are looking for the best and brightest to join our team! Are you eager, well-rounded, and ambitious? Do you value exceptional guest service? Are you ready for the new adventure in your career? Then apply with us today! We firmly believe in transparency with everything we do, and we firmly believe in being a TEAM, our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to pave your success. NEED WE SAY MORE?... OK, WE WILL...OUR TEAM MEMBERS ALSO ENJOY:
              • Free Employee Parking
              • Training Opportunities through Penske College to help advance this position from a Job to a Career
              • 401K with Company Match
              • Tuition Reimbursement
              • Employee Referral Bonus Program
              • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others
              • Access to our Health & Wellness ProgramSTILL WANT TO KNOW A LITTLE MORE? MBM - Worth the Drive MBM - AMG Center Want to know what it---s like to work here? Check us out on Glassdoor.com! PMG on GlassdoorPMG on Facebook



                Keywords: , Turlock, Guest Appointment Coordinator Part Time, Other, San Rafael, California

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